Shipping policy

Shipping Policy — Teslavate

Thank you for shopping at Teslavate! We want to make your shipping experience as smooth and straightforward as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding major holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped.

Please note: Processing time is separate from the shipping transit time.

2. Domestic & International Shipping Rates

We are proud to offer Standard Shipping worldwide, including both domestic orders and international destinations.

 Shipping Rates: Shipping charges for your specific order will be dynamically calculated and displayed clearly at checkout based on your delivery location.

 Estimated Delivery Time: Due to standard transit routes and customs processing, all shipments take between 5 to 21 business days to arrive after leaving our facility.

3. Duties, Taxes, and Customs

For international orders, your package may be subject to import duties, taxes (including VAT), or customs clearance fees once the shipment reaches your destination country. Teslavate is not responsible for these charges if they are applied; any fees incurred are the sole responsibility of the customer.

4. How Do I Check the Status of My Order?

When your order has shipped, you will automatically receive an email notification from us containing a tracking number. You can use this number to check your package's transit status. Please allow up to 48 hours for the tracking information to update and become active.

If you have not received your order within 25 days of receiving your shipping confirmation email, please reach out to us so we can investigate the delay for you.

5. Incorrect Addresses

Please double-check your delivery address at checkout. Teslavate is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a typo in your shipping details, please contact us immediately at our support email below so we can attempt to fix it before your package leaves our warehouse.

6. Contact Us

If you have any questions about your shipment, delivery timelines, or tracking, please don't hesitate to contact our team directly at: teslamodhkg@gmail.com.